Policies

To start a return or exchange you can contact us at info@eys.la. We have a 14-day return policy which means you have 14 days after the item arrives to request a return.

​

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

 
Exceptions / non-returnable items:m Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping is free within the continental United States for orders over $95. Orders under $95 require a $10 shipping charge.

​

Orders are processed  Monday through Friday with the exception of holidays.

For in-stock items, please allow 3-5 business days for order processing.

Most U.S. orders arrive within 7-10 business days once the package has been shipped.

​

Please note free shipping does not include arrival on weekends and holidays. ENLIVENYOURSKIN is not responsible for delays in delivery due to events beyond our control, including address errors, transit delays, transportation failures, weather, and acts of nature.

​

Email notifications will be sent along with order confirmation and tracking information. Orders may also be tracked by logging into your ENLIVENYOURSKIN account.

Cancellations & Rescheduling

Appointments canceled or rescheduled with at least 24 hours’ notice are eligible for a full refund. Changes made with less than 24 hours’ notice are non-refundable.

 

Late Arrivals

A 10-minute grace period is permitted for late arrivals. Clients arriving more than 15 minutes after their scheduled appointment time will be considered a no-show.

 

Please note that appointment times cannot be extended due to late arrival. For example, if a 30-minute session begins 10 minutes late, the remaining consultation time will be 20 minutes.

 

No-Shows

Clients who do not attend their scheduled appointment without prior notice will be considered a no-show and are not eligible for a refund.

 

Repeated late arrivals, missed appointments, or last-minute cancellations may result in limitations on future bookings.

 

These policies are in place to respect the time of all clients and to ensure appointments remain available and accessible for everyone. Thank you for your understanding and cooperation.