Concierge Desk

Policies

Cancellation, Late & No Shows

We are thrilled and excited to see each and every client who graces our studio and because we value your time, we practice the following cancellation and/or late policy to ensure you can enjoy an on-time and stress-free experience.

  • 24 Hours cancellation notice is required for all appointments.

  • If you cancel within the policy period OR do not arrive for your appointment at all ("no-show"), the full amount of the treatment will be charged OR deducted your package. This is standard spa policy and there are no exceptions. Thank you for understanding. Your therapist's time was set aside for you and that is the reason for this policy in spas and salons.

 

  • We extend a 10 minute late arrival for all appointments though you will receive the remaining time of your scheduled treatment. Arrival time of 10 minutes or later for 1/2 hour treatments is considered a No-Show and 15 minutes for sessions  50 minutes or more.

  • If you are sick, please reschedule your appointment in advance in consideration of your therapist and to ensure maximum enjoyment of your experience. Our therapist don't work when they are sick and we appreciate the same.

Shipping Policy

​Free shipping within the continental United States for orders over $85. Orders under $85 require a $10 shipping charge.

Orders are processed  Monday through Friday with the exception of holidays.

For in-stock items, please allow 3-5 business days for order processing.

Most U.S. orders arrive within 7-10 business days once the package has been shipped.

Please note free shipping does not include arrival on weekends and holidays. ENLIVENYOURSKIN is not responsible for delays in delivery due to events beyond our control, including address errors, transit delays, transportation failures, weather, and acts of nature.

Email notifications will be sent along with order confirmation and tracking information. Orders may also be tracked by logging into your ENLIVENYOURSKIN account.

Return Policy


To start a return or exchange you can contact us at info@eys.la. We have a 14-day return policy which means you have 14 days after the item arrives to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.


Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

 
Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


REFUNDS


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PACKAGES

  • Packages are non-refundable and expire 12 months from the date of purchase.

  • Packages may be transferable under certain conditions

PRIVACY


Effective Date 12/2/2020

This privacy notice discloses the privacy practices for:

www.enlivenyourskin.la

 

This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

What information we collect

With whom it is shared

How it can be corrected

How it is secured

How policy changes will be communicated; and how to address concerns over misuse of personal data.

 

Information Collection, Use, and Sharing 



 

We are the sole owners of the information collected on this site. We only have access to/collect

information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information

 

 



You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

 

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

 


Security

 



We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

 

Notification of Changes


Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately by phone at 800-839-7991 or via email at info@eys.la  

Cookies

 



We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.



Sharing 

We never share your information or data with anyone for any reason.