We are thrilled and excited to see each and every client who graces our studio and because we value your time, we practice the following cancellation and/or late policy to ensure you can enjoy an on-time and stress-free experience.
24 Hours cancellation notice is required for all appointments.
If you cancel within the policy period OR do not arrive for your appointment at all ("no-show"), the full amount of the treatment will be charged OR deducted your package. This is standard spa policy and there are no exceptions. Thank you for understanding. Your therapist's time was set aside for you and that is the reason for this policy in spas and salons.
We extend a 10 minute late arrival for all appointments though you will receive the remaining time of your scheduled treatment. Arrival time of 10 minutes or later for 1/2 hour treatments is considered a No-Show and 15 minutes for sessions 50 minutes or more.
If you are sick, please reschedule your appointment in advance in consideration of your therapist and to ensure maximum enjoyment of your experience. Our therapist don't work when they are sick and we appreciate the same
Products are eligible for return within 7 days of purchase if used, undamaged and 90% full
Unopened product may be returned within 10 days of purchase
Packages are non-refundable though transferable under certain conditions.